"Terms of Service"

Welcome to CLOUDr Technologies. These Terms and Conditions (“Terms”) govern your access to and use of the CLOUDr Technologies website, products, cloud infrastructure, hosting services, software, subscriptions, managed services, and other technology solutions (collectively, the “Services”).

By accessing, purchasing, subscribing to, or using any CLOUDr Technologies Service, you (“Customer”, “you”, or “your”) agree to these Terms.

If you do not agree with these Terms, you should not access or use the Services.

These Terms should be read together with our Acceptable Use Policy, Privacy Policy, Service Level Agreement, Refund Policy, applicable service-specific terms, quotations, order forms, and agreements entered into between CLOUDr Technologies and the Customer.

1. About CLOUDr Technologies

CLOUDr Technologies provides cloud infrastructure, cloud hosting, managed IT, cybersecurity, backup and disaster recovery, business productivity, software licensing, AI, and related technology services.

Our Services may include, but are not limited to:

Cloud Infrastructure
VPS Hosting
Cloud Servers
Dedicated Servers
GPU Servers
Server Management
AWS Cloud Services
Microsoft Azure
Google Cloud Services
Cloud Storage and Object Storage
Microsoft 365
Google Workspace
Zoho Mail
Email Security
SSL Certificates
Domain Registration
Backup and Disaster Recovery
Acronis Solutions
Veeam Solutions
Commvault Solutions
Wasabi Cloud Storage
Cybersecurity Solutions
Firewall Solutions
DLP Solutions
ZTNA Solutions
VAPT and Security Services
Endpoint and Device Management
DevOps and Automation
AI Solutions
AI Agents and Generative AI Solutions
Web Hosting
Software Licensing
Other managed IT and cloud services

The specific features, specifications, availability, pricing, support level, and responsibilities for each Service may vary according to the applicable quotation, order, plan, service agreement, or third-party provider terms.

2. Acceptance of Terms

By using any CLOUDr Technologies Service, you confirm that:

You have read and understood these Terms.
You agree to comply with these Terms.
You agree to comply with our Acceptable Use Policy.
You will comply with applicable laws and regulations.
You have authority to enter into this agreement if you are acting on behalf of an organization.

Continued use of a Service after these Terms have been updated constitutes acceptance of the updated Terms, subject to applicable law and any separately executed agreement.

3. Eligibility and Account Registration

You must provide accurate and complete information when creating an account or purchasing a Service.

You are responsible for keeping your:

Name
Company information
Billing information
Email address
Telephone number
Address
Tax information
Account credentials

accurate and up to date.

You must not provide false, misleading, fraudulent, or unauthorized information.

CLOUDr Technologies may request additional information for verification, security, billing, compliance, or service-delivery purposes.

4. Account and Credential Security

You are responsible for maintaining the confidentiality of your account credentials, passwords, API keys, SSH keys, access tokens, and other authentication information.

You must immediately notify CLOUDr Technologies if you suspect:

Unauthorized access.
Credential compromise.
Account takeover.
Suspicious activity.
Loss of an authentication device.

You are responsible for activity conducted through your account unless you can demonstrate that the activity occurred without your authorization and despite reasonable security measures.

Where available, customers are encouraged to use multi-factor authentication and appropriate access-control mechanisms.

5. Services and Service Specifications

CLOUDr Technologies will provide Services according to the specifications applicable to the Customer’s selected plan or agreement.

Service specifications may include:

CPU/vCPU.
RAM.
Storage.
Bandwidth.
Operating system.
IP addresses.
GPU resources.
Backup storage.
Software licenses.
Email accounts.
User or device quantities.
Support level.
Management services.

Service specifications are determined by the applicable quotation, order, subscription, or service agreement.

Website descriptions are provided for general information and may be updated as Services evolve.

6. Changes to Services

CLOUDr Technologies may modify, upgrade, replace, or discontinue a Service or Service feature where reasonably necessary.

Changes may result from:

Technology upgrades.
Security requirements.
Vendor changes.
Hardware availability.
Third-party platform changes.
Regulatory requirements.
Product lifecycle changes.
Business or operational requirements.

Where a material change significantly affects an active Service, CLOUDr Technologies will provide reasonable notice where practicable.

7. Third-Party Services and Platforms

Some CLOUDr Services depend on third-party providers, platforms, software, cloud infrastructure, licenses, or APIs.

These may include providers such as:

AWS
Microsoft Azure
Google Cloud
Microsoft 365
Google Workspace
Zoho
Acronis
Veeam
Commvault
Wasabi
Other software, security, cloud, hosting, and technology providers

Third-party Services may be subject to separate terms, usage restrictions, pricing, availability commitments, privacy policies, and licensing conditions.

Customers agree to comply with the applicable terms of those third-party providers.

CLOUDr Technologies is not responsible for failures caused solely by a third-party provider outside its reasonable control.

8. Pricing, Billing and Taxes

All Service charges will be communicated through the applicable website listing, quotation, order form, invoice, or service agreement.

Unless otherwise stated:

Prices are in Indian Rupees (INR).
Applicable taxes, including GST, may be charged in addition to listed prices.
Services may be billed monthly, quarterly, annually, or according to the agreed billing cycle.
One-time setup, migration, configuration, professional-service, or implementation charges may apply.

The Customer is responsible for paying all amounts by the applicable due date.

9. Payment and Suspension for Non-Payment

Failure to make payment by the due date may result in:

Service restriction.
Service suspension.
Suspension of support.
Account suspension.
Termination of the affected Service.
Additional reactivation or restoration charges, where applicable.

CLOUDr Technologies may provide a payment reminder or grace period where commercially appropriate, but is not required to do so unless specified in the applicable agreement.

The Customer remains responsible for charges incurred before suspension or termination.

10. Price Changes

CLOUDr Technologies may change Service pricing due to:

Vendor price changes.
Infrastructure costs.
Licensing costs.
Taxes or regulatory changes.
Currency fluctuations.
Changes in Service specifications.
Changes in operational costs.

For recurring Services, reasonable notice will be provided where applicable.

Promotional prices, introductory offers, or discounts may be subject to separate conditions.

11. Renewals

Recurring Services may automatically renew according to the applicable subscription or service agreement unless cancelled before the renewal date.

Customers are responsible for monitoring renewal dates and ensuring that cancellation requests are submitted within the applicable notice period.

Third-party subscriptions may have separate renewal and cancellation requirements.

12. Cancellation

Customers may request cancellation of a Service through the designated CLOUDr Technologies support channel.

Unless otherwise stated:

Cancellation does not automatically waive outstanding charges.
Recurring Services generally remain active until the end of the applicable billing period.
Third-party subscriptions may follow the provider’s cancellation rules.
Domain registrations may have separate expiry and renewal rules.
Cancellation of one Service does not automatically cancel other Services.

Customers should back up and export their data before requesting cancellation.

13. Refunds

Refund eligibility is determined by the applicable Refund Policy, Service agreement, quotation, or third-party provider terms.

Certain charges may be non-refundable, including where applicable:

Domain registration or renewal fees.
SSL certificate fees after issuance.
Third-party software licenses.
Microsoft 365 subscriptions.
Google Workspace subscriptions.
Other third-party subscriptions.
Setup or implementation charges.
Professional services already performed.
Customized infrastructure or dedicated resources.
Services already consumed.

Where a third-party provider does not provide a refund to CLOUDr Technologies, CLOUDr may not be able to provide a refund to the Customer.

14. Acceptable Use

Customers must use CLOUDr Services responsibly and lawfully.

Customers must comply with the CLOUDr Technologies Acceptable Use Policy.

Prohibited activities include, but are not limited to:

Malware distribution.
Unauthorized access.
Hacking or exploitation.
Unauthorized vulnerability testing.
DDoS or network attacks.
Spam.
Phishing.
Fraud.
Identity theft.
Illegal content.
Intellectual property infringement.
Unauthorized cryptocurrency mining.
Abuse of network or server resources.
Activities that threaten the security or availability of CLOUDr infrastructure.

The Acceptable Use Policy forms part of these Terms.

15. Cloud, VPS, Dedicated and GPU Services

Customers using cloud servers, VPS, dedicated servers, or GPU infrastructure are responsible for their applications, configurations, credentials, and data unless those responsibilities have been expressly assigned to CLOUDr Technologies under a managed service agreement.

Customers must not:

Attempt to bypass resource limits.
Abuse allocated resources.
Conduct unauthorized attacks.
Operate malicious infrastructure.
Intentionally disrupt networks.
Use infrastructure for prohibited activities.

GPU resources must be used for legitimate computing, AI, machine learning, development, research, rendering, analytics, and other permitted workloads.

16. Managed Server Services

Where the Customer purchases managed server services, CLOUDr Technologies may provide services such as:

Server monitoring.
Security updates.
Patch management.
Performance optimization.
Backup assistance.
Server configuration.
Troubleshooting.
Migration assistance.
Security hardening.
Technical support.

The exact scope depends on the selected managed-service plan.

Managed Services do not automatically transfer responsibility for every application, database, website, software package, or customer workload to CLOUDr unless expressly agreed.

17. Backup and Disaster Recovery

CLOUDr Technologies may provide backup and disaster recovery solutions for servers, endpoints, cloud workloads, Microsoft 365, Google Workspace, and other supported environments.

Customers remain responsible for:

Selecting appropriate backup requirements.
Confirming backup scope.
Maintaining appropriate retention requirements.
Providing required credentials and access.
Reviewing backup status where applicable.
Testing recovery where required.

A backup service does not guarantee that every item can be recovered in every circumstance.

Customers should maintain appropriate backup and disaster-recovery strategies for critical business data.

18. Data and Customer Content

Customers retain ownership of their data, files, applications, documents, databases, websites, and other content submitted to or stored through the Services, subject to applicable third-party rights.

Customers grant CLOUDr Technologies the limited rights reasonably necessary to:

Provide the Services.
Store and process Customer data.
Perform backups.
Troubleshoot technical issues.
Maintain infrastructure.
Provide support.
Comply with legal obligations.
Protect the security of the Services.

CLOUDr Technologies will handle personal information according to its Privacy Policy and applicable law.

19. Customer Responsibility for Data

Customers are responsible for ensuring that their data:

Is lawful.
Does not infringe third-party rights.
Does not contain prohibited material.
Is appropriately secured.
Is backed up where required.
Can legally be processed or stored using the selected Service.

Customers should not rely solely on CLOUDr infrastructure as the only copy of critical business data unless expressly agreed under a dedicated backup or disaster-recovery arrangement.

20. Security and Cybersecurity Services

CLOUDr Technologies may provide cybersecurity services including:

Firewall.
DLP.
ZTNA.
VAPT.
Email security.
Endpoint security.
Security monitoring.
Vulnerability assessment.
Security configuration.

Cybersecurity testing or VAPT may only be performed against systems for which the Customer has appropriate authorization.

Customers remain responsible for approving the scope of security testing and ensuring that required permissions have been obtained.

21. AI Services

CLOUDr Technologies may provide AI infrastructure, Generative AI, AI Agents, automation, RAG solutions, chatbots, machine-learning infrastructure, and other AI-related Services.

Customers are responsible for:

Their AI use cases.
Input data.
Output validation.
Required permissions.
Compliance requirements.
Third-party AI model or API terms.

Customers should independently review AI-generated outputs before relying on them for important business, legal, financial, employment, medical, or other high-impact decisions.

22. Software Licensing

Where CLOUDr Technologies provides software licenses or subscriptions, the Customer receives the applicable license or subscription rights and not ownership of the underlying software unless expressly stated.

Customers must comply with the applicable software vendor’s licensing terms.

Customers must not:

Share unauthorized licenses.
Circumvent activation.
Use pirated software.
Modify license controls.
Exceed licensed quantities.
Resell licenses without authorization.

23. Domain Registration

Where CLOUDr Technologies provides domain registration services, domain registration is subject to the applicable registry, registrar, domain extension, and dispute-resolution policies.

Customers are responsible for providing accurate domain registration information.

Domain availability, registration, renewal, transfer, suspension, and cancellation may depend on the relevant registry or registrar.

CLOUDr Technologies does not guarantee that a requested domain name will remain available until payment or registration is completed.

24. SSL Certificates

SSL certificates are subject to the requirements and validation procedures of the applicable certificate authority.

Customers are responsible for providing accurate information required for certificate issuance.

CLOUDr Technologies does not guarantee issuance where the certificate authority rejects or delays a request.

Certificate renewal and replacement may require additional charges where applicable.

25. Service Availability and SLA

Eligible Services may be subject to the CLOUDr Technologies Service Level Agreement (SLA).

Where applicable, the SLA defines:

Service availability targets.
Downtime calculation.
Planned maintenance.
Emergency maintenance.
Service exclusions.
Service credits.
Customer responsibilities.

A Service is covered by an SLA only where the applicable Service, quotation, order, or agreement states that the SLA applies.

Third-party provider outages and events outside CLOUDr’s reasonable control may be excluded from SLA calculations.

26. Intellectual Property

All CLOUDr Technologies trademarks, logos, website content, graphics, designs, documentation, text, software, and other proprietary materials are owned by CLOUDr Technologies or its licensors unless otherwise stated.

Customers may not reproduce, modify, distribute, sell, publish, or commercially exploit CLOUDr proprietary materials without prior written authorization.

Customer-owned content remains the property of the Customer.

27. Third-Party Intellectual Property

Customers must respect the intellectual property rights of third parties.

CLOUDr Technologies may suspend access to content or Services where there is a credible claim, legal notice, court order, or other lawful basis indicating infringement.

Customers are responsible for ensuring that software, media, documents, images, trademarks, and other materials they use through the Services are properly licensed or authorized.

28. Privacy

CLOUDr Technologies processes personal information in accordance with its Privacy Policy and applicable laws.

Customers should review the Privacy Policy to understand how information may be collected, used, stored, and processed.

Where a Customer uses CLOUDr Services to process personal information belonging to its employees, customers, users, or other individuals, the Customer remains responsible for its legal obligations relating to such information.

29. Confidentiality

Each party may receive confidential information from the other party while providing or using Services.

Each party agrees to use reasonable measures to protect confidential information and not disclose it to unauthorized parties except:

With authorization.
To employees or contractors who need the information.
To service providers involved in providing the Services.
Where required by law.
Where necessary to protect rights, security, or infrastructure.

Additional confidentiality obligations may be established through an MSA or separate agreement.

30. Monitoring and Security Measures

CLOUDr Technologies may use reasonable technical and administrative measures to:

Monitor infrastructure performance.
Detect security threats.
Prevent abuse.
Investigate incidents.
Protect customers.
Maintain service availability.
Comply with legal obligations.

CLOUDr Technologies does not necessarily inspect all Customer content.

Security monitoring does not guarantee that every threat or unauthorized activity will be detected or prevented.

31. Suspension of Services

CLOUDr Technologies may suspend or restrict a Service where reasonably necessary due to:

Non-payment.
Security threats.
Abuse.
Fraud.
Violation of these Terms.
Violation of the Acceptable Use Policy.
Unauthorized activity.
Legal or regulatory requirements.
Threats to other customers or infrastructure.

Where reasonably practicable, CLOUDr may notify the Customer before suspension.

Immediate suspension may occur where delay could create a significant security, legal, financial, or operational risk.

32. Termination

Either party may terminate a Service according to the applicable agreement and cancellation terms.

CLOUDr Technologies may terminate or suspend Services where the Customer:

Materially breaches these Terms.
Repeatedly violates the Acceptable Use Policy.
Fails to pay applicable charges.
Engages in fraudulent activity.
Creates a significant security risk.
Uses Services for unlawful purposes.
Uses Services in a manner that materially harms CLOUDr or other customers.

Termination does not remove the Customer’s obligation to pay amounts incurred before termination.

33. Data After Termination

Following termination or expiration of a Service, Customers are responsible for exporting their data before the Service ends.

CLOUDr Technologies may retain or delete Customer data according to:

The applicable Service’s retention period.
The applicable agreement.
Backup retention policies.
Legal requirements.
Security requirements.

Customers should not assume that deleted data can be restored after termination.

34. Limitation of Liability

To the maximum extent permitted by applicable law, CLOUDr Technologies will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including:

Loss of profits.
Loss of revenue.
Loss of business opportunities.
Loss of anticipated savings.
Business interruption.
Loss of goodwill.
Loss of data arising from Customer-controlled factors.

CLOUDr Technologies’ total liability relating to a Service will be subject to the limitations set out in the applicable agreement, quotation, MSA, or, where none exists, the maximum extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

35. Disclaimer of Warranties

Except where expressly stated in a written agreement, Services are provided subject to the applicable service specifications and without warranties beyond those required by applicable law.

CLOUDr Technologies does not guarantee that:

Services will always be uninterrupted.
Services will be completely error-free.
Every application will be compatible.
Every security threat will be prevented.
Every backup will be recoverable.
Third-party services will always be available.
Services will meet requirements not expressly included in the applicable agreement.

36. Force Majeure

CLOUDr Technologies will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:

Natural disasters.
Fire.
Flood.
Earthquake.
War.
Terrorism.
Civil unrest.
Government action.
Major internet failures.
Telecommunications failures.
Widespread cyberattacks.
Power-grid failures.
Epidemics or pandemics.
Third-party infrastructure failures.
Other extraordinary events beyond reasonable control.

37. Indemnification

To the extent permitted by applicable law, the Customer agrees to indemnify and hold harmless CLOUDr Technologies, its officers, employees, contractors, and service providers from claims, losses, damages, liabilities, and expenses arising from:

Customer’s unlawful use of Services.
Customer’s violation of these Terms.
Customer’s violation of the Acceptable Use Policy.
Customer’s infringement of third-party rights.
Customer’s content or applications.
Unauthorized use of Customer’s account.
Customer’s breach of applicable law.

This clause is subject to any limitations contained in a separately executed agreement.

38. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Nothing in these Terms prevents either party from exercising rights available under applicable law.

Any specific jurisdiction, arbitration procedure, or dispute-resolution mechanism applicable to the Customer may be defined in the relevant MSA, quotation, order form, or service agreement.

39. Dispute Resolution

The parties will attempt to resolve service-related disputes through good-faith discussions and support escalation before initiating formal proceedings, where reasonably practicable.

If the dispute cannot be resolved through discussion, the parties may use the dispute-resolution mechanism specified in the applicable agreement.

Domain-related disputes may additionally be subject to the applicable domain registry, registrar, or dispute-resolution policies.

40. Changes to These Terms

CLOUDr Technologies may update these Terms from time to time to reflect:

New Services.
Technology changes.
Security requirements.
Third-party provider changes.
Legal or regulatory requirements.
Changes to business practices.

Material changes will be communicated through reasonable means where required.

The updated Terms will be published on the CLOUDr Technologies website.

Continued use of the Services after the effective date of revised Terms constitutes acceptance of the revised Terms, subject to applicable law and any separately executed agreement.

41. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

42. Entire Agreement

These Terms, together with the applicable:

Order Form.
Quotation.
Service Agreement.
Master Services Agreement.
Acceptable Use Policy.
Privacy Policy.
Service Level Agreement.
Refund Policy.
Product-specific terms.

constitute the applicable agreement governing the Customer’s use of CLOUDr Services.

Where there is a conflict, the applicable signed agreement will prevail to the extent of the conflict.

43. Contact Information

For questions regarding these Terms and Conditions, please contact:

CLOUDr Technologies
Jaipur, Rajasthan, India

Email: info@gocloudr.com
Phone: +91 820 906 6470
Website: https://gocloudr.com/

44. Acknowledgement

By accessing, purchasing, subscribing to, or using any CLOUDr Technologies Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.