Please Read This Refund Policy Carefully
Cloudr Technologies (“CT”, “we”, “our”) provides cloud platform and configuration services, including but not limited to smart dedicated servers, graphics processing units, object storage, content delivery network service and continuous data protection backup services (“Services”) to its customers (“Customer(s)”, “you”, “your”). Your use of the Services is governed by online Terms of Service at cloudrtechnologies.com/terms-of-use.php and/or any master services agreement executed between CT and the Customer. This Refund Policy (“Policy”) explains when a refund may be due and the terms governing such refund. By using our Services or registering with us you agree to this Policy. CT may update this Policy by posting a revised version on our website; the revised Policy will apply if you continue to use the Services.
In connection with your use of our Services, refunds may arise in the following cases:
A. Refund for Invoice Discrepancies
If you find any discrepancies in an invoice (usage metrics, services subscribed, GSTIN or other invoice details), you must email
Info@gocloudr.com
within 7 (Seven) days of first receipt of the invoice (sent to the email(s) registered with us).
We will verify the alleged discrepancy internally. After verification, if a refund is due we may, at our discretion, issue a credit note, infra credits and/or refund the proportionate amount where required.
If you do not notify us of any discrepancy within 7 (Seven) days of the invoice date, we will not accept requests to modify the bill, issue credit notes, or provide refunds thereafter.
B. Refund in case of De-provisioning of Services
All Services are presumed active and billable until de-provisioned. To request de-provisioning follow the applicable process below:
- Services via Self-Service Portal
- Manually provisioned services: Send an email from your authorized technical contact to
info@gocloudr.com
specifying the requested de-provisioning date. The request must be unconditional. - On receiving a valid request, our provisioning team will de-provision the service(s) and send a “De-provisioning Email” (copied to CT finance). Billing stops from the effective de-provisioning date stated in that email.
- If finance inadvertently bills after de-provisioning, we will rectify by issuing a credit note or infra credits on receipt of your email to
info@gocloudr.com
with details. - If you did not receive a De-provisioning Email, notify
info@gocloudr.com
with proof (screenshot) of your earlier request. The effective de-provisioning date is usually the date in the De-provisioning Email unless a commitment period applies. - Until de-provisioning is processed, you remain liable for charges. Finance can only issue credits/refunds as per the process described above.
- Billing covers the day of provisioning, the day of de-provisioning and all days in between. Manually provisioned compute nodes are billed in advance per the monthly billing cycle (unless another cycle was agreed).
- If you request early de-provisioning of a manually provisioned service before the billing cycle ends, CT may at its discretion issue a credit note, infra credits, or refund the remaining prepaid amount after deducting payment gateway transaction charges. Alternatively, the remaining amount may be adjusted against other active services.
C. Refund for Software Licenses provided with the Compute Nodes
Software licenses are billed per calendar month. If a license has been used at any time in a calendar month, it is NOT eligible for a refund for that month — you will be charged for the full monthly cost. Refunds for unused future months of a license may be possible upon emailing
Info@gocloudr.com
requesting the same.
D. Refund of Prepaid Infra Credits
If you have unused prepaid infra credits and you do not intend to use further Services, you may request a refund by emailing
Info@gocloudr.com,
provided the Customer account is not in an “Inactive/dormant” state.
An account is considered “Inactive/dormant” if it has not consumed any Services in the preceding 90 (Ninety) days. No refund is due after the expiry of 90 days, and CT may invalidate such credits following the process described in our TOS.
E. TDS Refund
To claim a TDS refund, please refer to our Knowledgebase article “TDS Refund – How to claim TDS refunds? – CT Networks Knowledgebase” for the process and required documents.
When will you NOT be entitled to a refund under this Policy
You shall NOT be entitled to a refund in the following cases:
a) Minimum Billing / Committed Nodes: Committed nodes launched for a specific committed period and fixed price are non-refundable. Minimum billing amounts charged in each billing cycle are not refundable.
b) Promotional code benefits, free coupons, or similar offers are not refundable.
c) Payment gateway transaction fees charged by the gateway are not refundable.
d) If you have an outstanding balance on any linked customer account, or if we suspect linkage to accounts with outstanding dues, refunds will be withheld until outstanding balances are cleared; any remainder after adjustment will be refunded.
For this purpose, outstanding dues include outstanding TDS payable where a duly signed TDS certificate has not been provided by you.
e) In case of suspected violations of our TOS or Company Policies.
f) Any other cases which, at CT’s discretion, disentitle you from a refund.
General
All refund requests must be sent to
info@gocloudr.com
within the timelines mentioned above. To the fullest extent permitted by applicable law, you waive claims relating to fees/charges payable or already paid unless claimed within the timelines prescribed in this Refund Policy.