Acceptable Use Policy

This Acceptable Use Policy (“AUP”) explains the acceptable and prohibited use of services provided by CLOUDr Technologies.

This AUP applies to customers, subscribers, users, resellers, business associates, administrators, and any person or organization using CLOUDr services.

Our services include, but are not limited to, cloud infrastructure, AWS Cloud, Microsoft Azure, VPS, dedicated servers, GPU servers, server management, cybersecurity services, email security, ZTNA, VAPT, firewall, DLP, endpoint and device management, backup and disaster recovery, business email, software licensing, DevOps, AI solutions, and related managed IT services.

This AUP should be read together with our Terms of Service, Privacy Policy, Service Level Agreement, Refund Policy, applicable product-specific terms, and the terms of third-party service providers where applicable.

1. Purpose of This Policy

CLOUDr Technologies provides technology infrastructure and managed services intended for lawful, secure, and responsible business use.

The purpose of this AUP is to:

  • Protect the security, availability, and reliability of CLOUDr infrastructure.
  • Protect customers, users, networks, systems, and third parties from abuse.
  • Prevent unlawful, fraudulent, malicious, or harmful activities.
  • Maintain responsible use of shared and dedicated infrastructure.
  • Protect the integrity of cloud, hosting, email, backup, security, AI, and other services.
  • Support compliance with applicable laws, regulations, and third-party provider requirements.

2. Acceptance of This Policy

By purchasing, accessing, configuring, or using any CLOUDr service, you agree to comply with this AUP.

If you use a CLOUDr service on behalf of a company or organization, you represent that you are authorized to accept this policy on its behalf.

You are responsible for ensuring that employees, contractors, administrators, agents, and other persons who receive access through your account also comply with this AUP.

3. Lawful Use

CLOUDr services must be used only for lawful purposes.

You must not use our services to:

  • Violate any applicable law or regulation.
  • Facilitate criminal activity.
  • Conduct fraud, scams, or deceptive activities.
  • Impersonate individuals, businesses, or organizations.
  • Distribute malicious software.
  • Obtain unauthorized access to systems, accounts, networks, or data.
  • Interfere with the operation of networks or services.
  • Violate intellectual property or privacy rights.
  • Circumvent security, authentication, or access controls.
  • Facilitate activities that could cause harm to individuals, organizations, systems, or infrastructure.

4. Prohibited Security Activities

You may not use CLOUDr infrastructure to perform unauthorized security testing, scanning, exploitation, or attacks against systems that you do not own or have explicit authorization to test.

Prohibited activities include:

  • Unauthorized vulnerability scanning.
  • Unauthorized penetration testing.
  • Port scanning against third-party systems without authorization.
  • Credential attacks or password guessing.
  • Brute-force attacks.
  • Exploitation of security vulnerabilities without authorization.
  • Malware deployment.
  • Botnet operation or command-and-control activity.
  • DDoS or DoS attacks.
  • Network flooding.
  • Unauthorized interception of traffic.
  • Attempts to bypass authentication or security controls.
  • Deployment of tools intended primarily for unauthorized compromise of systems.

Authorized VAPT, security testing, or similar activities may be permitted where the customer owns the target systems or has documented authorization and the activity has been approved where required by CLOUDr.

5. Malware, Viruses and Malicious Software

CLOUDr services must not be used to host, distribute, transmit, develop, or intentionally deploy malicious software.

This includes:

  • Viruses.
  • Worms.
  • Trojans.
  • Ransomware.
  • Spyware.
  • Keyloggers.
  • Remote access malware.
  • Botnets.
  • Cryptojacking or unauthorized mining software.
  • Malicious scripts.
  • Malware distribution infrastructure.
  • Command-and-control infrastructure used for malicious purposes.

Security research and testing may be permitted only where the customer has appropriate authorization and the activity does not negatively affect CLOUDr infrastructure, other customers, or third parties.

6. Spam and Email Abuse

CLOUDr email, hosting, cloud, and network services must not be used to send unsolicited bulk email or other abusive communications.

Customers must not:

  • Send spam.
  • Operate unsolicited bulk-mail campaigns.
  • Use purchased or illegally obtained mailing lists.
  • Use forged sender information.
  • Hide the true origin of an email.
  • Operate mail bombs.
  • Send malicious attachments or links.
  • Conduct phishing campaigns without explicit authorization.
  • Use CLOUDr infrastructure to damage the reputation of email networks or IP addresses.
  • Continue sending email after receiving valid unsubscribe or suppression requests.

Customers using Microsoft 365, Google Workspace, Zoho Email, email security services, or other third-party email platforms must also comply with the applicable provider’s policies and sending limits.

CLOUDr may restrict, suspend, or terminate email services where activity creates a significant spam, abuse, security, or reputation risk.

7. Phishing and Social Engineering

CLOUDr services must not be used for fraudulent or unauthorized phishing or social-engineering activities.

This includes attempts to obtain:

  • Passwords.
  • Banking information.
  • Payment information.
  • Authentication codes.
  • Personal information.
  • Corporate credentials.
  • Access tokens.
  • Confidential business information.

Authorized security-awareness testing or simulated phishing campaigns may be permitted only with appropriate written authorization and within an agreed scope.

8. Fraud, Scams and Deceptive Activities

You may not use CLOUDr services to operate or promote:

  • Financial scams.
  • Ponzi or pyramid schemes.
  • Fake investment schemes.
  • Fraudulent marketplaces.
  • Payment fraud.
  • Identity theft.
  • Fake support services.
  • Deceptive websites.
  • Fake login portals.
  • Impersonation services.
  • Other intentionally deceptive activities.

9. Copyright, Trademark and Intellectual Property

Customers are responsible for ensuring that the content, software, data, images, videos, documents, applications, domains, and other materials they use do not unlawfully infringe third-party rights.

You must not use CLOUDr services to knowingly distribute or host material that infringes copyright, trademark, patent, trade secret, or other intellectual property rights.

CLOUDr may take appropriate action upon receiving a valid legal notice, complaint, court order, or other credible evidence of infringement.

10. Privacy and Personal Data

Customers are responsible for ensuring that personal information processed, stored, transmitted, or hosted using CLOUDr services is handled lawfully.

You must not use CLOUDr services to unlawfully collect, process, sell, expose, or distribute personal information.

Customers must obtain appropriate consent or establish another lawful basis where required for processing personal information.

Customers are also responsible for implementing appropriate access controls and security measures for their own data.

11. Cloud, VPS and Dedicated Server Usage

Cloud, VPS, GPU, and dedicated server customers must use allocated infrastructure responsibly.

Customers must not:

  • Consume resources in a manner that materially disrupts other customers or CLOUDr infrastructure.
  • Attempt to bypass resource restrictions.
  • Operate malicious or abusive services.
  • Use infrastructure for unauthorized network attacks.
  • Deliberately create excessive network traffic intended to disrupt services.
  • Abuse IP addresses or network resources.
  • Use infrastructure to facilitate prohibited activities.

Customers are responsible for applications, operating systems, credentials, configurations, and third-party software installed on infrastructure where those responsibilities have not been expressly assumed by CLOUDr under a managed service agreement.

12. GPU Server and AI Infrastructure

GPU servers and high-performance computing infrastructure must be used for legitimate computing, AI, machine learning, research, development, rendering, analytics, and other authorized workloads.

Customers must not use GPU infrastructure for:

  • Cryptocurrency mining without written authorization.
  • Malware development or deployment.
  • Unauthorized password cracking.
  • DDoS attacks.
  • Unauthorized security attacks.
  • Illegal surveillance.
  • Other activities prohibited under this AUP.

AI workloads must also comply with applicable laws and third-party model, software, API, and platform terms.

13. AI Solutions and Responsible AI Use

Customers using CLOUDr AI solutions, AI infrastructure, AI agents, RAG systems, chatbots, automation, machine learning, or related services are responsible for the legality and appropriateness of their use cases.

AI services must not intentionally be used to:

  • Facilitate fraud or scams.
  • Generate malicious code for unauthorized attacks.
  • Conduct unauthorized surveillance.
  • Circumvent security controls.
  • Create or distribute malware.
  • Generate content intended to facilitate illegal activity.
  • Process sensitive information without appropriate authorization and safeguards.

Customers remain responsible for reviewing AI-generated outputs before using them for important business, legal, financial, medical, employment, or other high-impact decisions.

14. Backup and Disaster Recovery Services

Customers using backup and disaster recovery services must maintain appropriate backup configurations, retention requirements, credentials, and recovery procedures.

CLOUDr may provide backup infrastructure or managed backup services, but the customer’s responsibility for backup configuration and recovery requirements will depend on the applicable service agreement.

Customers should not assume that a backup service automatically guarantees successful recovery unless such guarantee is expressly provided in the applicable agreement or SLA.

Backup data must not knowingly contain unlawful or prohibited material.

15. Cybersecurity Services

CLOUDr provides cybersecurity-related services including security assessment, VAPT, firewall, email security, DLP, ZTNA, endpoint/device management, and related solutions.

Customers must ensure that cybersecurity services are used only against systems, devices, applications, accounts, and data for which they have appropriate authorization.

Unauthorized security testing against third-party systems is prohibited.

16. Software Licensing and Third-Party Services

CLOUDr may provide or resell licenses, subscriptions, cloud services, APIs, software, and third-party platforms.

Customers must comply with the applicable licensing terms and usage policies of the respective software or service provider.

Customers must not:

  • Share licenses with unauthorized users.
  • Circumvent license restrictions.
  • Use pirated software.
  • Resell software without authorization.
  • Attempt to bypass activation or subscription controls.

Third-party services may have additional terms, usage limits, privacy policies, and acceptable-use requirements.

17. Domain Names

Customers registering or managing domain names through CLOUDr must provide accurate registration information and comply with applicable registrar, registry, ICANN, and domain-extension policies.

Domain names must not be registered or used for unlawful activities, fraud, impersonation, phishing, trademark infringement, or other prohibited activities.

Domain disputes may be subject to applicable domain dispute-resolution policies and procedures.

18. Resource and Network Abuse

Customers must not use services in a way that negatively affects:

  • Network performance.
  • Server availability.
  • Storage systems.
  • Email reputation.
  • Other customers.
  • Shared infrastructure.
  • Security systems.
  • Internet networks or third-party services.

Where excessive resource consumption is detected, CLOUDr may contact the customer and request corrective action, recommend an appropriate service upgrade, temporarily limit the affected service, or take other reasonable measures.

19. Account and Credential Security

Customers are responsible for maintaining the confidentiality of:

  • Account passwords.
  • API keys.
  • SSH keys.
  • Administrative credentials.
  • MFA credentials.
  • Access tokens.
  • Cloud credentials.

Customers should use strong passwords, multi-factor authentication, appropriate access controls, and least-privilege permissions wherever available.

If you believe your account has been compromised, you should notify CLOUDr promptly.

20. Third-Party Access

Customers are responsible for activities performed through their accounts by employees, contractors, partners, administrators, resellers, or other authorized users.

Giving another person access to an account does not remove the customer’s responsibility for activity conducted through that account.

21. Content Restrictions

Customers may not use CLOUDr services to knowingly host, distribute, or transmit content that:

  • Is unlawful.
  • Facilitates criminal activity.
  • Promotes fraud or scams.
  • Contains malware.
  • Infringes intellectual property rights.
  • Facilitates unauthorized access.
  • Threatens or harasses individuals.
  • Violates applicable privacy or data-protection laws.
  • Creates a significant security or operational risk.

22. Monitoring and Abuse Detection

CLOUDr does not necessarily monitor all customer content or activity.

However, we may use reasonable technical and administrative measures to:

  • Protect our infrastructure.
  • Detect security threats.
  • Investigate abuse reports.
  • Prevent network attacks.
  • Maintain service reliability.
  • Comply with legal obligations.
  • Investigate suspected violations of this AUP.

Where permitted or required by law, CLOUDr may cooperate with competent authorities and provide information in response to valid legal requests.

23. Reporting Abuse

If you believe a CLOUDr service is being used for abuse, fraud, phishing, malware, unauthorized access, spam, or another violation of this AUP, please report the matter to:

Email: info@gocloudr.com

Please provide sufficient information to help us investigate the reported activity, including relevant domain names, IP addresses, URLs, email headers, timestamps, screenshots, or other supporting evidence where available.

24. Investigation and Corrective Action

When CLOUDr identifies or receives a credible report of a potential violation, we may investigate the activity.

Depending on the circumstances, we may:

  • Contact the customer.
  • Request additional information.
  • Request removal or correction of prohibited content.
  • Restrict specific functionality.
  • Suspend an affected service.
  • Temporarily block network traffic.
  • Disable compromised credentials.
  • Suspend or terminate an account.
  • Take other reasonable measures necessary to protect our infrastructure, customers, or third parties.

Where practical, CLOUDr may provide the customer an opportunity to correct a violation. However, immediate action may be taken where there is an urgent security, legal, fraud, abuse, or operational risk.

25. Suspension or Termination

A violation of this AUP may result in suspension, restriction, or termination of one or more services.

CLOUDr may take immediate action where an activity:

  • Creates an immediate security threat.
  • Causes significant service disruption.
  • Involves fraud or malicious activity.
  • Involves unauthorized access.
  • Involves malware or attacks.
  • Violates applicable law.
  • Places other customers or infrastructure at significant risk.

Suspension or termination will be handled in accordance with the applicable Terms of Service, service agreement, and applicable law.

26. No Waiver

If CLOUDr does not immediately enforce a provision of this AUP, that does not mean CLOUDr has waived its right to enforce the provision later.

27. Changes to This Policy

CLOUDr Technologies may update this Acceptable Use Policy from time to time to reflect:

  • New products and services.
  • Changes in technology.
  • Security requirements.
  • Legal or regulatory requirements.
  • Changes to third-party provider policies.
  • Changes in business practices.

The updated version will be published on the CLOUDr Technologies website.

28. Relationship With Other Policies

This AUP forms part of the broader contractual framework governing CLOUDr services.

Where applicable, customers should also review:

  • Terms of Service
  • Privacy Policy
  • Service Level Agreement
  • Refund Policy
  • Product-specific terms
  • Third-party provider terms and policies

If a product-specific agreement contains additional requirements, those requirements may apply to the relevant service.

29. Contact Information

For questions regarding this Acceptable Use Policy or acceptable use of CLOUDr services:

CLOUDr Technologies
Jaipur, Rajasthan, India

Email: info@gocloudr.com
Phone: +91 820 906 6470

30. Acknowledgement

By accessing or using CLOUDr Technologies services, you acknowledge that you have read and understood this Acceptable Use Policy and agree to use our services responsibly, securely, and in accordance with applicable laws and contractual requirements.

 

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